We take utmost care to insure that a statue or stone product is not damaged in shipping by packing each piece with care. However, the long journey from our site to your home is out of our control. We recommend you to buy full insurance from “port to port” for your shipment in case of loss or damage.
 

Port to port insurance
Some instructions in case of loss or damage

 

Please notify that your items are only insured to the port of discharge, not to your house. Therefore, please check your items before reception at the port of discharge.

At the port of discharge, please look over the crate. If there is any damage to the crate, please stop opening the crate but contact the local Insurance Agent stated in your Insurance Policy.

If there is any damage to a sculpture or a stone product, please notify Danang Sculpture Foundation and Insurance company (Assurer) immediately so that the proper insurance measures can be taken.

It is duty of you (as the Assured) or your agent, in all cases to ensure that rights against carriers, bailees or other third parties are properly preserved and exercised:

- To make claim in written immediately on the Carriers, Port authorities or other Bailees for any missing package

- In no circumstances, except under written protest, to give receipts where the goods are in doubtful condition

- To apply immediately for survey if any loss  or damage be apparent and claim in written on the Carrier or other Bailees for any actual loss  or damage found a such survey

- To give notice in writing to the Carriers’ or other Bailees’ representatives within three days of delivery if the loss or damage was not apparent at the time of taking delivery


SUR​VEY

In case of loss or damage within the scope of cover under the Insurance Policy, please notify directly and immediately about the state of cargoes damaged such as the kind, the quantity and the value, as well as the nature of package of cargoes damaged to the Assurer.


Documentation of claims

To enable claims to be dealt with promptly, the Assured or their agents are advised to submit all available supporting documents without delay, including when applicable:

- Original Policy or Certificate of Insurance

- Original or copy of shipping invoices,  shipping specification and/or weight notes

- Original Bill of Lading and/or other Contract of carriage.

- Survey Report (if applying for survey) and/or other documentary evidence to show the extent of the loss or damage, attached original photographs.

- Landing account or certificate and weight notes at final destination

- Copy of sea Protest and/or extract of ship log (yes or no)

- Correspondence exchanged with the Carriers and other parties regarding their liability for the loss or damage

- Claims statement and other documents in support of Claims